Introduction
Welcome to Ameo Health. These Terms of Service ("Terms") govern your use of the Ameo Health AI-native
Electronic Health Record (EHR) system with integrated medical scribe, including the website, applications,
and related services ("Services") provided by DOCNOW PTY LTD. ("we", "us", "our", "DOCNOW", "Ameo Health").
Services
Our Services consist of an agentic AI-native Electronic Health Record (EHR) system with an integrated
medical scribe that automates documentation and orchestrates clinical workflows. This includes:
- Patient management (demographics, insurance, AI-managed clinical information)
- AI-powered medical record management (auto-structuring, coding hints, summaries)
- Appointments & scheduling (AI-managed bookings, clinician calendars, reminders, intake)
- AI Copilot for clinical workflows (drafts, orders, letters, coding suggestions)
- User-defined templates (SOAP and beyond)
- Medical transcription and documentation generation using AI technology
- EHR integration & compliant data handling (privacy, auditability)
While we strive for accuracy in all AI-generated outputs, you understand that the quality of transcriptions,
documentation, and AI suggestions may vary and we cannot guarantee they will be 100% accurate or error-free.
We recommend that all AI-generated content is reviewed and verified by qualified healthcare professionals
before use.
Data Collection, Storage, and Usage
We are committed to protecting your data. This section explains how we collect, store, and use your data.
Data Collection
We collect data you provide to us when you use our Services. This includes personal data such as your name
and email address. We also collect data generated by your use of our Services, such as usage data and device
information. This data is collected to enable us to provide our Services and to improve the user experience.
Data Storage
We store your data on secure servers and use encryption to protect your data. We apply techniques including
in-transit and at-rest encryption to ensure that your data is secure. We also use anonymisation techniques
to ensure that your patient data including transcriptions and documentations cannot be linked back to your
patient.
Data Usage
We use your data to provide and improve our EHR Services and AI-powered clinical workflows. This includes
using your data to provide personalised user experiences, such as remembering your preferences, settings,
and clinical templates. We DO NOT use your patient data, transcriptions, or clinical documentation for
training our AI models.
User Data Protection
We are committed to protecting your data. This section explains how we protect your data and your rights in
relation to your data.
Data Protection
We implement appropriate technical and organisational measures to protect your data against unauthorised
access, alteration, disclosure, or destruction. These measures include encryption, anonymisation, secure
servers, and advanced security protocols. However, no method of transmission or storage is 100% secure, and
we cannot guarantee absolute security of your data. In the event of a security breach, we will take all
necessary steps to mitigate the effects and notify you as required by law.
User Rights
You have certain rights in relation to your data. These rights include the right to access your data, the
right to correct inaccuracies in your data, the right to have your data deleted, the right to restrict our
use of your data, and the right to object to certain uses of your data. You also have the right to withdraw
your consent to our use of your data at any time.
Consent
By using our Services, you consent to the collection, storage, and use of your data as described in these
Terms and our Privacy Policy. Your consent is voluntary and can be withdrawn at any time. However, if you do
not agree with these Terms or our Privacy Policy, or if you withdraw your consent, you may not be able to
use all features of our Services.
Cookies
We use cookies and similar technologies to provide and improve our Services, to provide personalised user
experiences, and for other purposes. Cookies are small files that are stored on your device when you visit
our website. They allow us to remember your preferences and settings, to understand how our Services are
used, and to improve the user experience. By using our Services, you consent to our use of cookies and
similar technologies.
Dispute Resolution
If you have a dispute with us, we encourage you to contact us first to try to resolve the dispute
informally. If we cannot resolve the dispute informally, we agree to resolve any claim, dispute, or
controversy through binding arbitration. This means that you and we agree to submit the dispute to a neutral
arbitrator for a decision. The arbitration will be conducted in accordance with the rules of the American
Arbitration Association or the Australian Centre for International Commercial Arbitration, as applicable.
The decision of the arbitrator will be final and binding on both parties.
Compliance with Laws and Regulations
We comply with all applicable laws and regulations, including those relating to data protection and privacy.
We also comply with industry standards and best practices. You are responsible for ensuring that your use of
our Services complies with all applicable laws and regulations. This includes obtaining any necessary
consents or authorisations, ensuring that your use of our Services does not infringe any third-party rights,
and complying with any applicable reporting or record-keeping requirements.
User Responsibilities
Compliance with Laws
You are responsible for complying with all applicable laws and regulations in your use of our Services. You
agree not to use our Services for any illegal or unauthorised purpose.
Account Security
You are responsible for maintaining the confidentiality of your account and for restricting access to your
computer. You agree to accept responsibility for all activities that occur under your account.
Intellectual Property
Ownership of Intellectual Property
All content, trademarks, service marks, trade names, logos, and intellectual property (collectively, the
"Content") displayed on our website and application are owned by Ameo Health or third parties. You agree not
to use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Content without
our express written consent. However, any user content generated using our application can be used, copied,
reproduced, mailed, posted, transmitted or distributed by you without requiring any further consent from us.
License to Use Services
We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use our
Services for your personal or professional use. This license does not include any resale or commercial use
of our Services or the Content.
Indemnification; Disclaimer of Warranties; Limitations on Liability
Indemnification
In the event of any claims, losses, or expenses (including legal fees) resulting from or related to your
activities on the Services, such as your content, products, services you develop or offer in connection with
the Services, or any breach of these Terms or violation of relevant laws, you agree to protect, indemnify,
and absolve Ameo Health, our affiliates, and our personnel.
Warranty Disclaimers
AMEOHEALTH PROVIDES THE SERVICES ON AN "AS IS" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, AMEOHEALTH,
ITS AFFILIATES, AND LICENSORS DISCLAIM ALL WARRANTIES, WHETHER EXPLICIT OR IMPLIED, STATUTORY OR OTHERWISE,
INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR TRADE USAGE. AMEOHEALTH DOES NOT
WARRANT THE UNINTERRUPTED, ERROR-FREE OR ACCURATE NATURE OF THE SERVICES, OR THE SECURITY OR INTEGRITY OF
ANY CONTENT.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AMEOHEALTH WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR
INDIRECTLY, OR ANY LOSS OF DATA, USE, GOOD-WILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO
OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES.
Governing Law and Jurisdiction
These Terms are governed by the laws of the United States and Australia, without regard to conflict of law
principles. You agree to submit to the personal jurisdiction of a state court located in the United States
or a court located in Australia for any actions for which we retain the right to seek injunctive or other
equitable relief in a court of competent jurisdiction.
Changes to These Terms
We may change these Terms from time to time to reflect changes in our Services, changes in the law, or for
other reasons. If we make changes, we will notify you by revising the date at the top of these Terms and, in
some cases, we may provide additional notice such as sending you an email or posting a notice on our
website. Your continued use of our Services after the changes have been made will constitute your acceptance
of the changes. If you do not agree to the changes, you should stop using our Services.
Contact Us
If you have any questions about these Terms, please contact us at Email address copied!
